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Service Delivery Policy
Pasban (پاسبان — “guardian”) is a software service for managing societies, towers and colonies. This policy explains how the service is delivered, how quickly access is provided after payment, and what happens when there is a problem. It stands in place of a shipping policy, because Pasban is delivered entirely online — there are no physical goods and nothing is posted or couriered.
1. Who we are
Pasban is operated by Verge Systems (Private) Limited (“Pasban”, “we”, “us”). Our registered office and contact details are:
Verge Systems (Private) Limited
Noor Tower, A-3, G.O.R Colony, Hyderabad, Sindh, Pakistan
Phone: +92-22-278-0503
Email: [email protected]
Hours: 9:00 am – 6:00 pm, Pakistan Standard Time (PKT)
2. What we deliver
On payment of a subscription, we deliver access to the Pasban platform and its features for your community — property and unit records, member management, billing and payment tracking, service requests, complaints, amenity bookings, registrations and transfers, the document manager and the service-provider directory. Full details are on our Services page.
Where residents pay community charges online, the “service” delivered is the secure processing of that payment and its recording against the correct unit and ledger.
3. How the service is delivered
Delivery is electronic. You reach Pasban at pasban.net in any modern web browser, and through the Pasban mobile apps for iOS and Android. There is no download to purchase and no physical media — the same account works across web and mobile.
4. Activation and timelines
| Step | Typical timing |
|---|---|
| Account / subscription activation after a successful payment | Immediately, and in all cases within 24 hours |
| Community onboarding (adding your property, units and members) | Same day; larger portfolios may take 1–3 business days with our help |
| Online community charge recorded against a unit | Immediately on successful payment |
| Payment confirmation / receipt | Immediately, on screen and by email |
If activation has not happened within 24 hours of a successful payment, contact us and we will resolve it or refund you under our Return & Refund Policy.
5. Accessing your service
Sign in at pasban.net/login with your email and password, or with “Sign in with Google”. On mobile, download the Pasban app from the App Store or Google Play and sign in with the same account. Your access continues for as long as your subscription is active.
6. Availability and support
We aim to keep Pasban available at all times, but the service may occasionally be paused for maintenance. We do not guarantee uninterrupted or error-free operation. Our support team can be reached by email and phone during business hours (see section 1), and in-app at any time.
7. If delivery or access fails
If you have paid but cannot access the service, or a payment did not register correctly, contact us straight away at [email protected] or on the number above. We will restore access as quickly as possible, and where we cannot deliver the service you paid for, we will refund the affected payment in line with our Return & Refund Policy.
8. Contact us
Questions about service delivery: [email protected] · +92-22-278-0503.